Overview
Your privacy matters to us.
At New Zealand Backpackers, we collect only the information that helps us operate efficiently, confirm your booking, and improve your travel experience.
We never sell personal data.
We work with a few trusted technology partners who process information on our behalf, but your data always remains under our control and protection.
Cookies and similar tools help us understand how visitors use our site so we can keep making it better.
Who We Are
This policy applies to New Zealand Backpackers and governs the use of personal information collected through our website www.newzealandbackpackers.com or any related digital service.
Our operations are based in Australasia and comply with the New Zealand Privacy Act 2020 and, where relevant, the Australian Privacy Principles (APPs).
By using our website or submitting your information, you agree to the practices described here and in our Terms and Conditions.
Information We Collect
We gather information in two ways:
Information you provide
When you enquire or make a booking, you give us details such as your name, phone number, email address and, when required, payment details.
Information collected automatically
When you browse our website, certain data is logged automatically. This includes your IP address, browser type, the pages you visit, the date and time of your session, and general location data derived from your device.
We also record clicks, time spent on pages, and other usage statistics to help us understand how travellers use our site.
How We Use Your Information
Your personal information is used for clear, limited purposes:
- To process and manage bookings — confirming reservations, sending updates, and issuing reminders.
- Customer support — assisting with questions, amendments, or problems relating to your booking.
- Service improvement — analysing feedback and website behaviour to enhance performance and usability.
- Marketing and communication — sending travel ideas, promotions, or news you might find useful. You can unsubscribe at any time.
- Reviews and feedback — occasionally inviting you to review our services or an Operator experience.
- Legal and compliance — meeting regulatory obligations, resolving disputes, and preventing fraud.
- Providing information is optional, but some details are essential for us to complete a booking or respond to your requests.
Sharing Your Information
We share information only when necessary to deliver our services or comply with the law.
Operators — To finalise your reservation, we forward relevant booking details (for example, your name and contact information) to the Operator providing the vehicle or tour.
Service partners — We use secure third-party providers for payment processing, website hosting, analytics, email delivery, and marketing automation. All are contractually required to protect your data and use it solely for the purpose agreed with us.
Analytics tools — We may use software such as Hotjar or Google Analytics to understand website activity. These tools collect usage data without identifying individual users.
Legal disclosure — We may release information when required by law or necessary to protect our rights or the safety of others.
Data Security and Retention
We maintain administrative, technical, and physical safeguards to protect personal data against unauthorised access or misuse.
Access to personal information is restricted to trained staff and trusted partners who need it to perform their duties.
Your data is kept only for as long as needed to provide our services, meet legal obligations, or resolve disputes. When no longer required, it is securely deleted or anonymised.
Cookies and Similar Technologies
Cookies are small files that help our website recognise your device and remember your preferences. We use them to:
- keep the website functioning correctly,
- measure performance and usage trends,
- tailor content and offers to what travellers find most relevant, and
- show ads or retargeted promotions (where consent is given).
You can control or delete cookies through your browser settings. Blocking cookies may affect how certain parts of our site work.